You are generally allowed 1 carton of cigarettes in your checked luggage dependent on the destination travelling to. Please do check the airline and country restrictions to confirm.

Refer to our T’s and C’s here. Refer to the T,s and Cs

There are many advantages when booking with a travel agent. For example: high service levels, and the ease of making changes by simply reaching out to your agent vs endless waiting times trying to connect with an airline or hotel receptionist in countries where English might not even be their first language.

We can assure you that we have taken great care in selecting our suppliers and partners to ensure health & safety levels are satisfactory. However, If you are not confident to travel right now, we suggest that you wait till a later stage, when you are more comfortable to do so.  

There is a huge advantage in booking early vs last minute. The cost of flights are based on availability. The closer you book to your departure date, you are more likely to find costs a lot higher than usual.  

Yes you can, at your own risk, providing that all the information you are giving us is correct. Any changes to be made after your booking is confirmed will be at an additional cost, as per the airline rules.  

If you require assistance during your trip, please remember that suppliers on the ground can provide the quickest turnaround as they are in the same time zone. All local contact details are on the travel document provided, so please reach out to them as your first point of contact for any on-the-ground support.

If you do not have any luggage to check in 90minutes before your flight would be a good time to arrive at the airport. If you are checking in luggage, we suggest that you arrive 2 hours before your flight’s departure time.  

Your bank or credit union is almost always the best for money exchange, however most countries make it relatively easy for you to perform these transactions while you are on vacation. A very important note is to always inform your bank that you will be out of the country and you will be making use of your bank card while you are abroad.  

The baggage allowance for your trip is displayed on your booking confirmation. This information can also be found directly on the airline’s website for all flight tickets booked with luggage included. You can also check out our general baggage policy as a guideline here. Refer to Buggage Policy

Meals and drinks are included for all international flights. Be sure to mention if you have any dietary requirements.

Don’t let the language barrier stop you from going travelling. You can get by speaking only English pretty much anywhere in the world, if you have a little patience and good humour.  

While airlines want to get passengers to their destinations on time, there are many things that can and sometimes do make it difficult for flights to arrive on time. Some problems like bad weather, air traffic delays and mechanical issues are hard to predict and often beyond the airline’s control. When flights are rescheduled the airline will communicate this information with the passenger and advise on how they will proceed.  

Always start with a packing list. Pack light- Pick out what you think you will need and pack half of that. Pack one outfit change in your hand- luggage. Keep important medication in your purse. It can get quite cold on the plane, so dress warm and comfortable. Carry a reusable water bottle with you.  

Always carry certified copies of all your important documents with you, in case the original gets lost or stolen.

• Copy of your passport
• Visa if required 
• All vaccination cards/documents 
• Booking confirmation documents
• If you are traveling with children an unabridged certificate will be required  

At the time of booking your travel agent can confirm your seat booking for you depending on the date of the confirmation. Some airlines only allow you to book a seat 4-6 months before your trip, in which cases this can be done directly on the airline’s website or by simply getting in touch with your agent to book your seats for you. 

Your agent will confirm the terms and conditions of your flight ticket with you, at the time of booking. In this case we will follow the airline’s rules with regards to any changes after your departure.  

Child fare is not the same as an adult fare. There is a discounted rate when travelling with kids. Get in touch with your agent at the time of booking.

When travelling internationally with an airline where your connecting flight is with the same airline your luggage will go straight to your final destination and there will be no need for you to collect your luggage during your connecting time.  

Please raise this with your travel agent at the time of booking. Your travel agent will then make this request to the airline, on your behalf.